We ship to over 80 countries. Please enter your address at checkout to see the available options and rates.

We use USPS to send most of our US orders. We also use local post to ship most orders to other countries. Purr reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

Please be aware that an automated email is sent to the given email address when your order is dispatched. Please check all folders, including your junk, as it will come from a noreply email address. To ensure emails reach you, add the domain squishypurrfect.com to your safe senders list.

We process and ship standard orders within 1 to 5 business days (Monday–Friday, excluding holidays) after receiving your order or credit card approval. Orders placed over the weekend or on holidays will be processed on the next business day.

Please note: This processing timeline excludes customized products.

Once shipped, estimated delivery timelines are as follows:

• USA: 6–12 Business Days
• Canada: 7–9 Business Days
• UK / Germany (DE) / France (FR): 6–10 Business Days
• All Other Countries: 15–24 Business Days

> Note: These are estimates. Factors such as shipping carrier delays, international customs processing, or severe weather conditions across the U.S. may occasionally affect these timelines.

Yes, during our peak holiday promotional season (November 28 to December 18, PST)—which covers Black Friday, Cyber Monday, Halloween, and Christmas sales—shipping times may experience a slight delay of 1 to 2 days due to high order volumes. We highly recommend placing your orders at least 10 business days before any major event or holiday to ensure your gifts arrive in time!

As soon as your item is shipped, you will receive a confirmation email containing a tracking number. You can use this number to check your package's exact estimated arrival time at any time through the email link or directly on our website.

Please keep in mind that the actual day your order leaves our facility is not considered a transit day by our carriers.

Track it anytime through our “Track Order” page
or carrier’s website.

If it has been more than 5 business days (excluding weekends, holidays, and customized products) since you placed your order and you have not received a shipment confirmation, please contact our dedicated customer service team at micleedgg@gmail.com for prompt assistance.

We understand how important your order is to you, and we want to ensure it arrives safely. However, please note that we cannot take responsibility for standard packages lost in transit. If you chose our standard shipping option, we recommend contacting the carrier directly with your tracking number for assistance.

To truly protect your purchase and enjoy peace of mind, we encourage you to select one of our premium shipping options at checkout: Eco Shipping or Express Shipping.

By choosing a paid shipping method, you unlock valuable benefits designed to secure your order:

- **Guaranteed After-Sales Support:** With paid shipping, your package is fully covered. Our team will take complete ownership if anything goes awry.

- **Enhanced Transit Safety:** Your package receives priority handling, secure routing, and superior protection against damage or loss while in transit.

- **Faster Delivery Times:** Experience quicker turnaround times and receive your custom items safely at your doorstep.

For any questions or if you encounter issues with your package, don't hesitate to reach out at micleedgg@gmail.com. We are committed to your satisfaction and will work diligently to resolve any delivery or transit concerns. Your peace of mind is our top priority!